شناسایی مولفه‌های رفتار شهروندی سازمانی مبتنی بر مدل‌های ذهنی کارکنان در شرکت هواپیمایی جمهوری اسلامی ایران (هما)

Amodia, J. B., & Visitacion, R. H. (2025). The Influence of Two-Factor Theory on Employee Retention: The Mediating Role of Organizational Citizenship Behavior and the Moderating Role of Leader-Member Exchange in Business Management. Jembar, 2(2). https://doi.org/10.61511/jembar.v2i2.2025.1388

Andrade-Valbuena, N., & Merigo, J. (2018). Outlining new product development research through bibliometrics: analyzing journals, articles and researchers. J Strategy. https://doi.org/10.1108/JSMA-08-2017-0061

Ansori, M. A., & Wulansari, N. A. (2021). The effect of perceived organizational support and psychological capital on OCB: mediating role of engagement. Diponegoro International Journal of Business, 4(2), 69-81. https://doi.org/10.14710/dijb.4.2.2021.69-81

Bagheri, T., Bagherabadi, B., & Omranpour, R. (2021). A Study of the Impact of Personality Traits on Organizational Citizenship Behavior with the Mediating Role of Spiritual Capital. Kermanshah Province Development and Progress Quarterly, 1(2), 13-29. https://faslname.mpo-ksh.ir/article_132320_c93ba57b0bf8f3df98e2aac91026b60f.pdf

Bortolotti, T., Boscari, S., Danese, P., Medina Suni, H. A., Rich, N., & Romano, P. (2018). The social benefits of kaizen initiatives in healthcare: An empirical study. International Journal of Operations & Production Management, 38(2), 554-578. https://doi.org/10.1108/IJOPM-02-2017-0085

Chamisa, S. F., Mjoli, T. Q., & Mhlanga, T. S. (2020). Psychological capital and organizational citizenship behavior in selected public hospitals in the Eastern Cape Province of South Africa. SA Journal of Human Resource Management / SATydskrifvirMenslikehulpbronbestuur, 18. https://sajhrm.co.za/index.php/sajhrm/article/view/1247/2267

Falkner, T. R. (2022). Wellness management in beef feeder cattle: changing mental models to support beneficial emergent system behaviors. Veterinary Clinics of North America: Food Animal Practice, 38(2), 273-294. https://doi.org/10.1016/j.cvfa.2022.02.007

Feiz, D., & Ahmadi Alvar, Z. (2021). Creating a Positive Emotional Culture: The Effect of Internal Communications on Customer Citizenship Behavior with Emphasis on the Role of Organizational Citizenship Behavior. Organizational Culture Management, 19(1), 123-152. https://jomc.ut.ac.ir/article_76519.html

Habashi, M. B., Soleimanpour, J., & Sedoghi, M. (2022). Identifying the Elements and Components Constituting the Mental Models of Managers in Iran's Education Organization. Quarterly Journal of Educational Leadership and Management, 16, 246-275. https://journals.iau.ir/article_701997.html

Jiang, M., Wang, H., & Li, M. (2019). Linking Empowering Leadership and Organizational Citizenship Behavior Toward Environment: The Role of Psychological Ownership and Future Time Perspective. Front. Psychol, 19, 21-50. https://doi.org/10.3389/fpsyg.2019.02612

Leyer, M., Schneider, S., & Strohhecker, J. (2023). Measurement and performance impact of team mental models on process performance. Curr Psychol, 21805-21819. https://doi.org/10.1007/s12144-022-03293-7

Liao, S. H., Hu, D. C., & Huang, Y. C. (2022). Employee emotional intelligence, organizational citizenship behavior and job performance: a moderated mediation model investigation. Employee Relations: The International Journal, 44(1), 1-22. https://doi.org/10.1108/ER-11-2020-0506

Marmosa, T. (2022). Transformational Leadership as the Answer to Improving Employee Organizational Commitment and OCB. Stallion Journal for Multidisciplinary Associated Research Studies, 1(2), 15-21. https://systems.enpress-publisher.com/index.php/jipd/article/viewFile/5194/3274

Momeni, E. (2021). The Life Cycle of Communication Systems with Mental Model Approaches Based on Meaning Theories. Quarterly Journal of Culture-Communication Studies, 22(56), 7-28. https://www.jccs.ir/article_119567.html

Prayitno, S., Iqbal, M. A., & Aulia, I. N. (2022). The Impact of Affective Commitment to Organizational Citizenship Behavior on Millennial Employees in an Indonesian Construction Company: Work Engagement and Knowledge Sharing as Mediators. International Journal of Indonesian Business Review, 1(1), 70-79. https://doi.org/10.54099/ijibr.v1i1.243

Rezasadeh, A. (2019). Examining the Relationship Between Psychological Capital and Organizational Citizenship Behavior. Management of Resources in the Law Enforcement Force, 7(1), 185-200. https://sid.ir/paper/264051/fa

Ridwan, M., Mulyani, S. R., & Ali, H. (2020). Improving Employee Performance Through Perceived Organizational Support. Organizational Commitment and Organizational Citizenship Behavior. Systematic Reviews in Pharmacy, 11(12), 839-849. https://www.sysrevpharm.org/abstract/improving-employee-performance-through-perceived-organizational-support-organizational-commitment-and-organizational-cit-67128.html

Shang, C., Li, D., & Diao, Y. (2021). How career growth relates to organizational citizenship behavior directed at individuals and the organization. Social Behavior and Personality, 49(10), 1-9. https://doi.org/10.2224/sbp.10736

Syahrul, H., Nurjanah, S., & Parimita, W. (2024). The Effect of Workplace Spirituality, Organizational Citizenship Behavior, Quality of Work-Life on Turnover Intention With Job Satisfaction as a Mediation: Study in Indonesian Aircraft Maintenance Industry PT GMF Aeroasia TBK. Journal of Ecohumanism, 3(8). https://doi.org/10.62754/joe.v3i8.5302

Tuyen Buia, Q., Anh Doa, V. P., Ly Tranb, L., & Nguyen, P. M. (2025). Examining the Relationship between Corporate Social Responsibility, Organizational Citizenship Behavior and Job Satisfaction: Evidence from Vietnamese Manufacturing Firms in the Digital Age. Procedia Computer Science, 253, 717-726. https://doi.org/10.1016/j.procs.2025.01.133

Vakilian, M., Aghajani, H., Aghahmadi, G., & Rahmati, M. (2022). A Dynamic Model of Organizational Citizenship Behavior from a Social Perspective in Non-Governmental Crisis Management Organizations (Empirical Evidence: Iranian Red Crescent Society). Scientific Research Quarterly of Relief and Rescue, 14(3), 163-175. https://www.magiran.com/paper/2482783/

Wibowo, K. M., & Jayanagara, O. (2024). Affective Commitment in Mediating Organizational Citizenship Behavior Factors in XYZ Hospital Staff in Tana Toraja. Kontigensi Jurnal Ilmiah Manajemen, 12(1), 62-73. https://doi.org/10.56457/jimk.v12i1.499

Wilhelm, B., Simarasl, N., & Riar, F. J. (2022). Organizational citizenship behavior: understanding interaction effects of psychological ownership and agency systems. Rev Manag Sci. https://link.springer.com/article/10.1007/s11846-022-00610-z

Yarmuhammadi Monfared, S., Naghizadeh Baghi, A., Moharramzadeh, M., & Khooini, P. (2022). Examining the Impact of Emotional Intelligence on Organizational Citizenship Behavior and Non-Productive Work Behavior. Management and Development Process, 35(1), 121-147. https://doi.org/10.52547/jmdp.35.1.117

Yildiz, H. (2019). The interactive effect of positive psychological capital and organizational trust on organizational citizenship behavior. Sage Open, 1-15. https://doi.org/10.1177/2158244019862661

Yrjola, M., Kuusela, H., Neilimo, K., & Saarijarvi, H. (2018). Inside-out and outside-in mental models: a top executive perspective. European Business Review, 30(5), 529-553. https://doi.org/10.1108/EBR-10-2016-0133

Yusnita, N. (2024). The role of Interpersonal Communication and Trust as antecedents of Organizational Citizenship Behavior (OCB). Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship, 13(2), 408-424. https://doi.org/10.30588/jmp.v13i2.1679

Zarei Jamkhaneh, R., Enayati, T., & Salehi, M. (2023). Identifying Impression Management Tactics and Their Impact on Organizational Citizenship and Counter-Citizenship Behavior of Employees in Mazandaran Province Education Departments to Present a Model. Islamic lifestyle with a focus on health, 7, 268-293. https://www.islamiilife.com/article_186049.html