شناسایی شبکه مضامین فناوری‌های نوین در توسعه بیمه تکافل با تأکید بر هوش مصنوعی و بلاکچین

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Yuping Liu, T., Shintaro, O., & Hairong, L. (2022). Artificial empathy in marketing interactions: Bridging the human AI gap in affective and social customer experience. Journal of the Academy of Marketing Science, 50, 1198-1218. https://doi.org/10.1007/s11747-022-00892-5

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