Identification of Organizational Citizenship Behavior Components Based on Employees’ Mental Models in Iran Air
Keywords:
Islamic Republic of Iran Airlines, employee mental model, Organizational citizenship behaviorAbstract
The main purpose of this study was to identify the components of organizational citizenship behavior based on employees’ mental models in Iran Air (the Islamic Republic of Iran Airline). The present research is applied in terms of purpose and descriptive in terms of data collection method. A combination of library, interview, and survey methods was employed. In the library method, the concepts and definitions of the research variables, subject literature, and previous studies were reviewed. Ultimately, the required information was collected through interviews in a focus group and surveys. The research was conducted qualitatively and in an exploratory manner. The study population consisted of the managers of Iran Air. In this study, the opinions of 15 experts and managers were utilized based on the mentioned characteristics. One of the common methods in qualitative data analysis, thematic analysis, was applied using MAXQDA software. The study sought to develop a model of organizational citizenship behavior based on employees’ mental models in Iran Air. According to the thematic analysis, 112 initial codes, 24 first-level themes, and 4 second-level themes were identified. The recognized themes include individual factors, organizational factors, environmental factors, and process-related factors. The results revealed that organizational citizenship behavior in this organization is influenced by four major categories of factors: individual, organizational, environmental, and process-related. These factors directly and indirectly affect the quality of employees’ behavior and their participation in achieving organizational goals. The identification and analysis of 112 initial codes to reach the first- and second-level themes indicate the depth and accuracy of the research in extracting an appropriate conceptual model for this organization.
Downloads
References
Amodia, J. B., & Visitacion, R. H. (2025). The Influence of Two-Factor Theory on Employee Retention: The Mediating Role of Organizational Citizenship Behavior and the Moderating Role of Leader-Member Exchange in Business Management. Jembar, 2(2). https://doi.org/10.61511/jembar.v2i2.2025.1388
Andrade-Valbuena, N., & Merigo, J. (2018). Outlining new product development research through bibliometrics: analyzing journals, articles and researchers. J Strategy. https://doi.org/10.1108/JSMA-08-2017-0061
Ansori, M. A., & Wulansari, N. A. (2021). The effect of perceived organizational support and psychological capital on OCB: mediating role of engagement. Diponegoro International Journal of Business, 4(2), 69-81. https://doi.org/10.14710/dijb.4.2.2021.69-81
Bagheri, T., Bagherabadi, B., & Omranpour, R. (2021). A Study of the Impact of Personality Traits on Organizational Citizenship Behavior with the Mediating Role of Spiritual Capital. Kermanshah Province Development and Progress Quarterly, 1(2), 13-29. https://faslname.mpo-ksh.ir/article_132320_c93ba57b0bf8f3df98e2aac91026b60f.pdf
Bortolotti, T., Boscari, S., Danese, P., Medina Suni, H. A., Rich, N., & Romano, P. (2018). The social benefits of kaizen initiatives in healthcare: An empirical study. International Journal of Operations & Production Management, 38(2), 554-578. https://doi.org/10.1108/IJOPM-02-2017-0085
Chamisa, S. F., Mjoli, T. Q., & Mhlanga, T. S. (2020). Psychological capital and organizational citizenship behavior in selected public hospitals in the Eastern Cape Province of South Africa. SA Journal of Human Resource Management / SATydskrifvirMenslikehulpbronbestuur, 18. https://sajhrm.co.za/index.php/sajhrm/article/view/1247/2267
Falkner, T. R. (2022). Wellness management in beef feeder cattle: changing mental models to support beneficial emergent system behaviors. Veterinary Clinics of North America: Food Animal Practice, 38(2), 273-294. https://doi.org/10.1016/j.cvfa.2022.02.007
Feiz, D., & Ahmadi Alvar, Z. (2021). Creating a Positive Emotional Culture: The Effect of Internal Communications on Customer Citizenship Behavior with Emphasis on the Role of Organizational Citizenship Behavior. Organizational Culture Management, 19(1), 123-152. https://jomc.ut.ac.ir/article_76519.html
Habashi, M. B., Soleimanpour, J., & Sedoghi, M. (2022). Identifying the Elements and Components Constituting the Mental Models of Managers in Iran's Education Organization. Quarterly Journal of Educational Leadership and Management, 16, 246-275. https://journals.iau.ir/article_701997.html
Jiang, M., Wang, H., & Li, M. (2019). Linking Empowering Leadership and Organizational Citizenship Behavior Toward Environment: The Role of Psychological Ownership and Future Time Perspective. Front. Psychol, 19, 21-50. https://doi.org/10.3389/fpsyg.2019.02612
Leyer, M., Schneider, S., & Strohhecker, J. (2023). Measurement and performance impact of team mental models on process performance. Curr Psychol, 21805-21819. https://doi.org/10.1007/s12144-022-03293-7
Liao, S. H., Hu, D. C., & Huang, Y. C. (2022). Employee emotional intelligence, organizational citizenship behavior and job performance: a moderated mediation model investigation. Employee Relations: The International Journal, 44(1), 1-22. https://doi.org/10.1108/ER-11-2020-0506
Marmosa, T. (2022). Transformational Leadership as the Answer to Improving Employee Organizational Commitment and OCB. Stallion Journal for Multidisciplinary Associated Research Studies, 1(2), 15-21. https://systems.enpress-publisher.com/index.php/jipd/article/viewFile/5194/3274
Momeni, E. (2021). The Life Cycle of Communication Systems with Mental Model Approaches Based on Meaning Theories. Quarterly Journal of Culture-Communication Studies, 22(56), 7-28. https://www.jccs.ir/article_119567.html
Prayitno, S., Iqbal, M. A., & Aulia, I. N. (2022). The Impact of Affective Commitment to Organizational Citizenship Behavior on Millennial Employees in an Indonesian Construction Company: Work Engagement and Knowledge Sharing as Mediators. International Journal of Indonesian Business Review, 1(1), 70-79. https://doi.org/10.54099/ijibr.v1i1.243
Rezasadeh, A. (2019). Examining the Relationship Between Psychological Capital and Organizational Citizenship Behavior. Management of Resources in the Law Enforcement Force, 7(1), 185-200. https://sid.ir/paper/264051/fa
Ridwan, M., Mulyani, S. R., & Ali, H. (2020). Improving Employee Performance Through Perceived Organizational Support. Organizational Commitment and Organizational Citizenship Behavior. Systematic Reviews in Pharmacy, 11(12), 839-849. https://www.sysrevpharm.org/abstract/improving-employee-performance-through-perceived-organizational-support-organizational-commitment-and-organizational-cit-67128.html
Shang, C., Li, D., & Diao, Y. (2021). How career growth relates to organizational citizenship behavior directed at individuals and the organization. Social Behavior and Personality, 49(10), 1-9. https://doi.org/10.2224/sbp.10736
Syahrul, H., Nurjanah, S., & Parimita, W. (2024). The Effect of Workplace Spirituality, Organizational Citizenship Behavior, Quality of Work-Life on Turnover Intention With Job Satisfaction as a Mediation: Study in Indonesian Aircraft Maintenance Industry PT GMF Aeroasia TBK. Journal of Ecohumanism, 3(8). https://doi.org/10.62754/joe.v3i8.5302
Tuyen Buia, Q., Anh Doa, V. P., Ly Tranb, L., & Nguyen, P. M. (2025). Examining the Relationship between Corporate Social Responsibility, Organizational Citizenship Behavior and Job Satisfaction: Evidence from Vietnamese Manufacturing Firms in the Digital Age. Procedia Computer Science, 253, 717-726. https://doi.org/10.1016/j.procs.2025.01.133
Vakilian, M., Aghajani, H., Aghahmadi, G., & Rahmati, M. (2022). A Dynamic Model of Organizational Citizenship Behavior from a Social Perspective in Non-Governmental Crisis Management Organizations (Empirical Evidence: Iranian Red Crescent Society). Scientific Research Quarterly of Relief and Rescue, 14(3), 163-175. https://www.magiran.com/paper/2482783/
Wibowo, K. M., & Jayanagara, O. (2024). Affective Commitment in Mediating Organizational Citizenship Behavior Factors in XYZ Hospital Staff in Tana Toraja. Kontigensi Jurnal Ilmiah Manajemen, 12(1), 62-73. https://doi.org/10.56457/jimk.v12i1.499
Wilhelm, B., Simarasl, N., & Riar, F. J. (2022). Organizational citizenship behavior: understanding interaction effects of psychological ownership and agency systems. Rev Manag Sci. https://link.springer.com/article/10.1007/s11846-022-00610-z
Yarmuhammadi Monfared, S., Naghizadeh Baghi, A., Moharramzadeh, M., & Khooini, P. (2022). Examining the Impact of Emotional Intelligence on Organizational Citizenship Behavior and Non-Productive Work Behavior. Management and Development Process, 35(1), 121-147. https://doi.org/10.52547/jmdp.35.1.117
Yildiz, H. (2019). The interactive effect of positive psychological capital and organizational trust on organizational citizenship behavior. Sage Open, 1-15. https://doi.org/10.1177/2158244019862661
Yrjola, M., Kuusela, H., Neilimo, K., & Saarijarvi, H. (2018). Inside-out and outside-in mental models: a top executive perspective. European Business Review, 30(5), 529-553. https://doi.org/10.1108/EBR-10-2016-0133
Yusnita, N. (2024). The role of Interpersonal Communication and Trust as antecedents of Organizational Citizenship Behavior (OCB). Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship, 13(2), 408-424. https://doi.org/10.30588/jmp.v13i2.1679
Zarei Jamkhaneh, R., Enayati, T., & Salehi, M. (2023). Identifying Impression Management Tactics and Their Impact on Organizational Citizenship and Counter-Citizenship Behavior of Employees in Mazandaran Province Education Departments to Present a Model. Islamic lifestyle with a focus on health, 7, 268-293. https://www.islamiilife.com/article_186049.html
Downloads
Published
Submitted
Revised
Accepted
Issue
Section
License
Copyright (c) 1404 محسن بختیاری (نویسنده); محمد فیضی زنگیر; محمود دهگان (نویسنده)
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
