Designing a Model of Student Satisfaction in Islamic Azad University
Keywords:
Meta-Composition Method, Satisfaction , Islamic Azad University, StudentsAbstract
One of the primary missions and responsibilities of any university is to respond to the needs, expectations, and demands of its students. Therefore, student satisfaction is considered one of the most important indicators for achieving quality and, subsequently, for their survival and advancement. Accordingly, the present study was conducted with the aim of designing a model of student satisfaction in Islamic Azad University. For this purpose, using the meta-synthesis method and by searching domestic and international databases within the time frame from 2004 to 2024, a total of 43 studies closely related to the research topic were ultimately selected. After conducting content analysis on these studies, the relevant dimensions and codes were extracted. Based on the research findings, 26 concepts and 176 codes were identified and labeled under six dimensions: educational services, research services, electronic services, facilities and infrastructure, administrative services, and welfare services, forming the model of student satisfaction in Islamic Azad University.
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