Designing a Human Resource Sustainability Evaluation Model in the Banking Industry
Keywords:
Banking industry, Human resource sustainability , Meritocracy, Job satisfaction, Job stressAbstract
The present study addresses the design of a human resource sustainability evaluation model in the banking industry (case study: Tejarat Bank). This research is applied in terms of its objective and qualitative in nature, conducted with a grounded theory approach. Methodological triangulation was ensured by employing various data collection methods, including a literature review of specialized sources and texts, as well as semi-structured interviews. Based on purposive sampling, 20 managers and experts of Tejarat Bank were interviewed in 2024. The conducted interviews were coded using ATLAS.TI software. To validate the obtained results, the data were evaluated and their validity analyzed through triangulation. According to the analysis of open codes and extracted super codes, it can be concluded that human resource sustainability in the banking industry depends on a set of diverse factors that fall within individual, organizational, social, environmental, and managerial domains. Together, these factors contribute to improved performance, employee satisfaction, organizational commitment, and the enhancement of service quality. Individual and psychological factors such as mental health, emotional intelligence, and emotional stability of employees play a key role in establishing a sustainable workforce. Improving these characteristics enhances employees’ quality of work life, thereby reducing job stress and increasing job satisfaction. The alignment of jobs with employees’ skills and personal characteristics is of high importance. Merit-based selection and appointment processes, meritocracy, and the development of job-related skills can increase employee efficiency and motivation. Organizational culture and values such as commitment to professional ethics, social and environmental responsibility, and adherence to human values can foster cohesion and solidarity among employees and increase their sense of belonging to the organization. Participation, cooperation, and social interactions among employees, managers, and external stakeholders also have a significant impact on creating a sustainable and successful environment. Group activities, mutual support, and encouragement of innovation can enhance efficiency and reduce employee turnover. Organizational sustainability and social responsibility constitute another influential factor. Banks, in addition to focusing on economic growth and development, must take their social and environmental responsibilities seriously and participate in sustainable projects so that alongside economic success, they also contribute to improving social and environmental conditions. Human resource management and educational development in the banking industry require continuous improvement. Organizing training programs and developing employees’ skills—particularly in the areas of innovation, creativity, and social responsibility—can enhance employee capabilities and facilitate organizational adaptation to environmental changes.
Downloads
References
Al-Hazaima, H., Al Shbail, M. O., Alshurafat, H., Ananzeh, H., & Al Shbeil, S. O. (2022). Dataset for integration of sustainability education into the accounting curricula of tertiary education institutions in Jordan. Data in Brief, 42, 108224. https://doi.org/10.1016/j.dib.2022.108224
Bahri, E. S. (2025). The Identification of Competency-based Human Resource Development Strategy. International Journal of Strategic Studies, 2(1), 1-7. https://doi.org/10.59921/icestra.v2i1.50
Bilić, I., Primorac, D., & Trkulja, Ž. M. (2023). Virtue Ethics, Managerial Profession and Personality Traits: The Extension of Mintzberg’s Managerial Traits. Business Systems Research Journal, 14(2), 145-157. https://doi.org/10.2478/bsrj-2023-0016
Bouzzine, Y. D., & Lueg, R. (2022). CSR, Moral Licensing and Organizational Misconduct: A Conceptual Review. Organization Management Journal, 20(2), 63-74. https://doi.org/10.1108/omj-09-2021-1355
Cai, Y. (2024). The Impact of Managers' Self-Interested Behavior on the Firm's Strategic Decision-Making. Advances in Economics Management and Political Sciences, 114(1), 85-91. https://doi.org/10.54254/2754-1169/114/2024bj0162
Chanyal, P. C. (2025). Behavioral Biases in Managerial Decision-Making: Implications for Corporate Performance and Governance. Ijemi, 01(01), 8-16. https://doi.org/10.63665/ijemi.v01i01.02
Chen, W. (2025). Impact of Economic Policy Uncertainty on Merger and Acquisition Decisions: Evidence From Chinese a-Shares. Amo, 1(1), 1000042. https://doi.org/10.71204/n5b24y27
Cui, Y., & Zhu, S. (2024). The Influencing Mechanism of Managerial Myopic Behavior on Enterprise Sustainable Development Performance: Evidence Based on Listed Companies in China. Sustainability, 16(11), 4472. https://doi.org/10.3390/su16114472
Dadaboyev, S. M. U., Choi, S., & Paek, S. (2022). Why Do Good Soldiers in Good Organizations Behave Wrongly? The Vicarious Licensing Effect Of perceived Corporate Social Responsibility. Baltic Journal of Management, 17(5), 722-737. https://doi.org/10.1108/bjm-02-2022-0071
Ehikioya, B. I., Ehimare, O. A., Onyinyechi, O. C., & Mac-Ozigbo, A. (2021). Investigating the Impact of Managerial Entrenchment on Corporate Financial Structure: Evidence From Nigeria. Asian Economic and Financial Review, 11(7), 563-574. https://doi.org/10.18488/journal.aefr.2021.117.563.574
Elkin, S. (2024). Managing Elements of Intellectual Capital in the Process of Forming Corporate Ethics. Theoretical Economics, 0(7), 59-69. https://doi.org/10.52957/2221-3260-2024-7-59-69
Faisal, S. (2023). Twenty-Years Journey of Sustainable Human Resource Management Research: A Bibliometric Analysis. Administrative Sciences, 13(6). https://doi.org/10.3390/admsci13060139
Feldmann, J., Halfina, J., Heyn, N. V. J., Körber, L. M., Bouzzine, Y. D., & Lueg, R. (2022). Moral Licensing and Corporate Social Responsibility: A Systematic Literature Review and a Research Agenda. Journal of Governance and Regulation, 11(1, special issue), 296-302. https://doi.org/10.22495/jgrv11i1siart9
Ghani, B., Zada, M., Memon, K. R., Ullah, R., Khattak, A., Han, H., & Araya-Castillo, L. (2022). Challenges and strategies for employee retention in the hospitality industry: A review. Sustainability, 14(5). https://doi.org/10.3390/su14052885
Gölgeci, İ., Ali, I., Bozkurt, S., Gligor, D., & Arslan, A. (2022). The Impact of Corporate Support Programs on Environmental and Social Innovation: Empirical Insights From the Food and Beverage Industry. International Journal of Operations & Production Management, 42(7), 898-929. https://doi.org/10.1108/ijopm-10-2021-0640
Guenzel, M., & Malmendier, U. (2020). Behavioral Corporate Finance: The Life Cycle of a CEO Career. https://doi.org/10.1093/acrefore/9780190625979.013.457
Hakkak, M. (2024). Identifying Factors Affecting Sustainable Human Resources with a Meta-Synthesis Approach. Biannual Journal of Sustainable Human Resource Management, 6(10), 157-178. https://shrm.journals.umz.ac.ir/article_4830_en.html?lang=fa
Halim, K. I. (2023). The Role of Firm Characteristics in Enhancing the Dividend Payout Ratio. Jurnal Ilmiah Akuntansi Dan Bisnis, 8(1), 72-79. https://doi.org/10.38043/jiab.v8i1.4785
Hamzavi, H., Mohebi, A., Khademi, A., & Rezaeimanesh, B. (2023). The Impact of Sustainable Human Resource Management on Human Resource Retention and the Mediating Role of Social Capital. Transformative Human Resources Quarterly, 2(7), 20-38. https://journals.iau.ir/article_707658.html?lang=en
Jafarinia, S., Hassanpour, A., Kheirandish, M., & Sidaee, S. R. (2022). Designing a Human Capital Development Model in the Service Industry (Banking) with a Qualitative Approach and Systematic Review. Monthly Scientific Journal of Iranian Political Sociology, 5(12), 2050-2171. https://jou.spsiran.ir/article_158315.html
Järlström, M., Saru, E., & Pekkarinen, A. (2023). Practices of sustainable human resource management in three finnish companies: comparative case study. South Asian Journal of Business and Management Cases, 12(1), 31-51. https://doi.org/10.1177/22779779231154656
Jia, X., & Hou, Y. (2024). Architecting the future: exploring the synergy of AI-driven sustainable HRM, conscientiousness, and employee engagement. Discover Sustainability, 5(1). https://doi.org/10.1007/s43621-024-00214-5
Jiang, K. (2022). Investor Sentiment and Corporate Investment Behavior——Based on the Suppressing Effect of Managers Optimism. Academic Journal of Business & Management, 4(8). https://doi.org/10.25236/ajbm.2022.040815
Jo Dewulf, S. H. (2021). Towards sustainable resource management: identification and quantification of human action. Resources, Conservation and Recycling. https://doi.org/10.1016/j.resconrec.2021.105403
Kazemi Saraskanroud, Z., Shirkhodaie, M., Yahyazadehfar, M., Safari, M., & Namdar Tojari, S. (2024). Designing a Model of Sustainability in the Workplace Based on Employees' Environmental Behavior. Biannual Journal of Sustainable Human Resource Management, 6(10), 297-324. https://shrm.journals.umz.ac.ir/article_4914.html?lang=en
Kharchuk, Y., & Kharchuk, A. (2024). Administrative Culture of the Heads of Local Government Bodies and Its Impact on the Development of Territorial Communities. Scientific Notes of Ostroh Academy National University Series Economics, 1(33(61)), 25-34. https://doi.org/10.25264/2311-5149-2024-33(61)-25-34
Kostiuk, N., Panina, T., & Sambalkhundev, K. E. (2021). The development of the sociocultural space of the coal-mining region as a factor of human resources retention E3s Web of Conferences, https://doi.org/10.1051/e3sconf/202131504014
Kuvandikov, A., Pendleton, A., & Goergen, M. (2022). The impact of activist hedge funds on post-merger downsizing and performance. British Journal of Management, 33(1), 346-368. https://doi.org/10.1111/1467-8551.12507
List, J. A., & Momeni, F. (2021). When Corporate Social Responsibility Backfires: Evidence From a Natural Field Experiment. Management Science, 67(1), 8-21. https://doi.org/10.1287/mnsc.2019.3540
Liu, T., Chen, Y., Hu, C., Yuan, X., Liu, C.-E., & He, W. (2020). The Paradox of Group Citizenship and Constructive Deviance: A Resolution of Environmental Dynamism and Moral Justification. International journal of environmental research and public health, 17(22), 8371. https://doi.org/10.3390/ijerph17228371
Mion, G., & Broglia, A. (2024). Crises, Business Decisions and Virtue: A Managerial Reading of Biblical Famine Narratives. Contabilità E Cultura Aziendale, 23(2), 35-62. https://doi.org/10.3280/cca2023-002003
Mohammadzadeh, M., Esmailzadeh, M., & Sabekrow, M. (2023). Identifying Factors Affecting the Retention of Knowledge Human Resources. Biannual Journal of Sustainable Human Resource Management, 5(8), 95-120. https://shrm.journals.umz.ac.ir/article_4160.html
Noor, J., Tunnufus, Z., Handrian, V. Y., & Yumhi, Y. (2023). Green human resources management practices, leadership style and employee engagement: Green banking context. Heliyon. https://www.sciencedirect.com/science/article/pii/S2405844023096810
Pradhan, R. K. (2025). How Do the Authentic Leaders Make Ethical Decisions? Examining the Mediating Role of Empathy. International Journal of Ethics and Systems. https://doi.org/10.1108/ijoes-02-2025-0072
Qin, Z., Cui, M., Yan, J., & Niu, J. (2023). Managerial Sentiment and Corporate Risk-Taking: Evidence From Chinese Listed Companies’ Annual Reports. Management Research Review, 47(4), 485-511. https://doi.org/10.1108/mrr-02-2023-0110
Ren, L., Zhong, X., & Wan, L. (2023). Do Academic CEOs Influence Corporate Social Irresponsibility? The Moderating Effects of Negative Attainment Discrepancy and Slack Resources. Business Ethics the Environment & Responsibility, 32(3), 946-960. https://doi.org/10.1111/beer.12549
Romero, M. C., Lara, P., & Villalobos, J. (2021). Evolution of the business model: Arriving at open business model dynamics. Journal of Open Innovation: Technology, Market, and Complexity, 7(1), 86. https://doi.org/10.3390/joitmc7010086
Salama, W., Nor El Deen, M., Albakhit, A., & Zaki, K. (2022). Understanding the Connection between Sustainable Human Resource Management and the Hotel Business Outcomes: Evidence from the Green-Certified Hotels of Egypt. Sustainability, 14(9), 5647. https://www.mdpi.com/2071-1050/14/9/5647
Shet, S. V., Poddar, T., Samuel, F. W., & Dwivedi, Y. K. (2021). Examining the determinants of successful adoption of data analytics in human resource management - A framework for implications. Journal of Business Research, 131, 311-326. https://doi.org/10.1016/j.jbusres.2021.03.054
Suryani, S. (2022). Governance/ Corporate Social Responsibility (CSR) and Ethics in Strategic Management in Education. Inspirasi Dunia Jurnal Riset Pendidikan Dan Bahasa, 2(1), 57-69. https://doi.org/10.58192/insdun.v2i1.412
Timouri, H., Shaheen, A., & Karimi, A. (2022). Presenting a Merit-Based Human Resource Management Model with a Succession Planning Approach. Journal of Applied Sociology, 33(2), 69-92. https://jas.ui.ac.ir/article_26161.html
Wang, F., Hu, W., Liu, L., & Li, Y. (2023). U-Shaped Relationship Between Managerial Herd Behavior and Corporate Financialization With the Moderating Effect of Corporate Governance: Evidence From China. Journal of Business Economics and Management, 24(5), 939-959. https://doi.org/10.3846/jbem.2023.20660
Wati, E. R., Tjaraka, H., & Sudaryati, E. (2020). Do Managerial Ability Impact Indonesian Firm Risk-Taking Behavior? Akrual Jurnal Akuntansi, 12(1), 18. https://doi.org/10.26740/jaj.v12n1.p18-33
Wen, N., & Hu, T. (2023). License Is “Suspended”: The Impact of Social Sharing on Curbing Moral Licensing. Journal of Consumer Marketing, 40(6), 712-720. https://doi.org/10.1108/jcm-06-2021-4711
Yahya, A. A., & Zargar, P. (2023). Achieving Corporate Sustainability through Green Human Resource Management: The Role of CSR in the Banking Industry of a Developing Country. Sustainability, 15(14), 10834. https://doi.org/10.3390/su151410834
Yanti, E. D., Sari, M. M., Ardian, N., & Hasibuan, R. S. (2024). Analysis of factors affecting the work productivity of MSME actors: A case study of human resources and competency development in Pematang Serai Village. Jurnal Ekonomi, Akutansi dan Manajemen Nusantara, 3(1), 1-7. https://loddosinstitute.org/journal/index.php/jeama/article/view/107
Yong, J. Y., Yusliza, M. Y., Ramayah, T., & Seles, B. M. R. P. (2022). Testing the stakeholder pressure, relative advantage, top management commitment and green human resource management linkage. Corporate Social Responsibility and Environmental Management, 29(5), 1283-1299. https://doi.org/10.1002/csr.2269
Yu, J., Qiu, Q., & Qiao, Y. (2024). Managerial Decision Horizon and Corporate Greenwashing: Evidence From China. Business Ethics the Environment & Responsibility. https://doi.org/10.1111/beer.12734
Zhang, D., Zhang, C., & Wang, L. (2023). Preventing Moral Crisis and Promoting Sustainable Development in Enterprises: A Study of Managers’ Moral Decision-Making. Sustainability, 15(15), 11679. https://doi.org/10.3390/su151511679
Zhao, D., Orekhov, S., Velikorossov, V., Maksimov, M., Prodanova, N., & Chernenkaya, L. (2021). On analysis of some factors of the sustainability of corporate business in the conditions of the covid-19 pandemic. Laplage Em Revista, 7(Extra-B), 349-364. https://doi.org/10.24115/S2446-622020217Extra-B936p.349-364
Ziegler, M. T. (2025). Critical Intuitions in Stakeholder Theory and Political CSR: The Effect of Identity Constituting Values on the Dynamics of Business Ethical Debates. Humanistic Management Journal. https://doi.org/10.1007/s41463-024-00204-9
Downloads
Published
Submitted
Revised
Accepted
Issue
Section
License
Copyright (c) 1404 عباس بایرامی, سعید باقر میرسلیمی, نازنین پیله وری, بهمن کارگر شهامت (نویسنده)
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
