Developing a Human Resource Productivity Model for Bank Melli Iran
Keywords:
Productivity, Human Resources, Efficiency, Thematic Analysis, National Bank of IranAbstract
Given the importance of human resource productivity and the examination of variables affecting it, the present study was conducted with the aim of developing a human resource productivity model for Bank Melli Iran. The research method was a case study using thematic analysis. Participants included university professors and experienced practitioners in the field of human resources who held doctoral degrees in management, economics, or accounting, and had professional experience in managerial positions at Bank Melli Iran. Sampling was carried out purposefully with maximum diversity. Data collection was performed through a semi-structured interview guide, which continued until theoretical saturation was achieved. In the fieldwork phase, higher-order policy documents and training documents were also examined in the library section. Data analysis was conducted using thematic analysis in MAXQDA 20 software. The research findings were classified into three main themes—technological, environmental, and market factors; managerial-organizational factors; and individual-welfare factors—and nine basic themes, namely facilities and technology and knowledge management; recruitment, training, and empowerment; welfare and financial; intra-organizational relations; organizational; individual; environmental; managerial; and customers and market.
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