Design and Development of a Model for Knowledge Documentation and Sharing among Managers and Employees of Iranian Banks

Abstract

The objective of this study is to design and articulate a comprehensive model for knowledge documentation and knowledge sharing among managers and employees in Iranian banks. This research employed a qualitative grounded theory approach. Data were collected through semi-structured, in-depth interviews with bank managers and employees selected through purposeful and snowball sampling. Eleven interviews were conducted until theoretical saturation was reached. Data analysis followed the stages of open, axial, and selective coding. To ensure validation, peer checking, member checking, and a focus group review were performed, allowing refinement and consolidation of codes and categories. The final model comprises six major dimensions, including causal conditions, contextual factors, intervening conditions, the core phenomenon, strategies, and consequences. In total, 33 components and 96 indicators were identified. Key influencing elements included motivational systems, knowledge-based succession planning, organizational structure, IT infrastructure, and organizational culture. These elements significantly shaped the processes of knowledge sharing and documentation within banks, forming an integrated and systematic model for managing organizational knowledge. The study concludes that applying a holistic and multi-dimensional model enables organizations to enhance their capacity to preserve, transfer, and utilize knowledge effectively. The model provides a practical framework for improving knowledge processes, strengthening organizational performance, and preventing the loss of critical knowledge due to employee mobility or retirement within Iranian banks.