Presenting a Knowledge Management System Model with an Innovation Capacity Development Approach in the Organization for Registration of Deeds and Properties Using a Qualitative and Quantitative Approach
Keywords:
Knowledge management, innovation capacity, results and consequencesAbstract
The present study was conducted with the aim of presenting a knowledge management system model with an innovation capacity development approach in the Organization for Registration of Deeds and Properties. The research method was an exploratory mixed-method design. In the qualitative phase, the participants included 14 experienced and expert managers of the Organization for Registration of Deeds and Properties in Mazandaran Province, selected purposefully from different areas of responsibility with more than 10 years of service. In the quantitative phase, the statistical population consisted of 265 managers and deputies of the registration organizations of Mazandaran Province. To determine the sample size in the quantitative phase, Cochran’s formula with simple random sampling was used. The data collection tools included semi-structured interviews in the qualitative phase and a questionnaire designed based on the qualitative findings in the quantitative phase. The findings from the qualitative phase were analyzed using MAXQDA software, while in the quantitative phase confirmatory factor analysis, structural equation modeling techniques, and the Friedman test were applied using SPSS and Smart PLS software. From the interview analysis, a total of 236 initial codes were extracted. After text analysis, 98 basic themes and 10 organizing themes were identified. In the final stage, by examining the organizing themes, 4 overarching themes were obtained under the titles of culture, management, resources, and results/outcomes. The quantitative results showed that the paths among all variables were significant, and all relationships were confirmed. Furthermore, in order to prioritize the indicators affecting the knowledge management system with an innovation capacity development approach, it was found that the indicators of results and outcomes ranked first, resources ranked second, culture ranked third, and management ranked fourth.
Downloads
References
Amsler, S. (2021). Knowledge management (KM). https://www.techtarget.com/
Andreev, I. (2022). Knowledge Management. https://www.valamis.com
Ansell, C., & Torfing, J. (2021). Public Governance as Co-creation: A Strategy for Revitalizing the Public and Rejuvenating Democracy. Cambridge University Press. https://doi.org/10.1017/9781108765381
Bloem, V., & Salimi, N. (2022). Role of knowledge management processes within different stages of technological innovation: evidence from biotechnology SMEs. https://doi.org/10.1080/14778238.2022.2064352
Boyles, M. (2022). Innovation in Business: What It Is & Why It's so important. https://online.hbs.edu/
Colovic, A., Caloffi, A., & Rossi, F. (2022). Crowdsourcing and COVID-19: how public administrations mobilize crowds to find solutions to problems posed by the pandemic. Public Administration Review, 82(4), 756-783. https://doi.org/10.1111/puar.13489
Di Vaio, A., Palladino, R., Pezzi, A., & Kalisz, D. E. (2021). The role of digital innovation in knowledge management systems: A systematic literature review. Journal of Business Research, 123, 220-231. https://doi.org/10.1016/j.jbusres.2020.09.042
Feng, L., Zhao, Z., & Wang, J. (2022). The Impact of Knowledge Management Capabilities on Innovation Performance from Dynamic Capabilities Perspective: Moderating the Role Environmental Dynamism. Sustainability, 14, 4577. https://doi.org/10.3390/su14084577
Kianfar, F., & Mousavi, F. (2021). The Role of Digital Innovation in Knowledge Management Systems. Scientific Journal of New Research Approaches in Management and Accounting, 5(17), 158-186. https://www.sciencedirect.com
Krishnan, D. (2021). 5 best practices for organizational knowledge management. https://www.zoho.com/
Miels, E. (2023). What is knowledge management? Definition, types, and benefits. https://www.zendesk.com/
Mubarakh, C., Miswanto, M., Siregar, B., Biyanto, F., & Kartika, F. (2025). The Strategic Role of Knowledge Management in Mediating the Relationship Between Servant Leadership and Organizational Value. International Journal of Research and Innovation in Applied Science, X(I), 335-352. https://doi.org/10.51584/ijrias.2025.1001027
Nguyen, L. T. (2024). How Knowledge-Based HRM Practices Affects Aspects of Innovation Capability Through Knowledge Management: The Moderating Role of Innovative Culture. Global Knowledge Memory and Communication. https://doi.org/10.1108/gkmc-03-2024-0162
Nguyen, M., & Sharma, P. (2024). Interactive Impact of Transformational Leadership and Organizational Innovation on Online Knowledge Sharing: A Knowledge Management Perspective. Journal of Knowledge Management, 28(4), 1164-1182. https://doi.org/10.1108/jkm-09-2022-0758
Queyroi, Y., Carassus, D., Maurel, C., Favoreu, C., & Marin, P. (2022). Local public innovation: an analysis of its perceived impacts on public performance. International Review of Administrative Sciences, 88(2), 493-510. https://doi.org/10.1177/0020852320963214
Sanjrani, A. (2020). Designing and Explaining a Knowledge Management Implementation Model (Case Study: Gas Company of Sistan and Baluchestan Province). Quarterly Journal of New Research Approaches in Management and Accounting, 4(45), 160-175. https://www.sid.ir
Shemshadi, I. (2024). The impact of the knowledge-oriented leadership and culture on innovation and performance of organizational with emphasis on the role of mediator of Practices and process of knowledge management. Transactions on Data Analysis in Social Science, 6(2), 45-59. https://civilica.com/doc/826294/
Sohail, M., Iqbal, S., Asghar, W., & Haider, S. A. (2020). Corporate social responsibility for competitive advantage in project management: evidence from multinational fast-food companies in Pakistan. Journal of Business and Social Review in Emerging Economies, 6, 1277-1288. https://doi.org/10.26710/jbsee.v6i4.1411
Varon, L. (2022). Knowledge Management Systems: A Complete Guide to Improving Your Business Operations. https://www.sweetprocess.com/
Zamani, A., Hosseini Tabaghdahi, L., & Momeni Mahmooi, H. (2021). Proposing a Model for the Implementation of Knowledge Management Systems in the General Directorate of Education, Mazandaran Province. Sociology of Education, 14(2), 130-142. https://journals.iau.ir
Downloads
Published
Submitted
Revised
Accepted
Issue
Section
License
Copyright (c) 2025 مسلم عباسیان (نویسنده); سید رسول تودار; هاجر زارعی (نویسنده)
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
